PadaPesa Support
How can we help?
Get help with a transfer, a payment, or your account. You do not need to sign in to contact us.
Send us a message
We aim to respond within 2 business days.
Keep your ticket reference so we can follow up on the same enquiry.
Email our support team
Already have a ticket? Reply to your support email or include the existing reference in your message.
Help us resolve your enquiry
Include the useful details
- Your transfer or ticket reference, if you have one.
- The date, amount, currencies, and status shown in the app.
- The exact error message, your phone type, and app version if something is not working.
Payment taken, transfer not completed?
Check the transaction status in the app before trying another payment. Contact us with your transfer reference and payment time so we can investigate.
Keep your information safe
Never send your password, passcode, one-time verification codes, full card number, or card security code. Do not include identity documents in this contact form.
Ask Us Anything
Frequently Asked Questions
Our friendly team would love to answer your questions.
Sending money with PadaPesa is simple. Create an account, add your recipient's details, enter the amount you want to send, and complete the payment. Your recipient will receive the money within minutes.
PadaPesa supports transfers to over 50+ countries across Africa, Asia, and beyond. We cover major destinations including Kenya, Uganda, Tanzania, Nigeria, Ghana, Rwanda, Philippines, and many more. Check our app for the complete list of supported countries.
Most transfers are completed instantly or within minutes. Bank transfers may take 1-2 business days depending on the receiving bank. Mobile wallet transfers are typically instant. You can track your transfer status in real-time through our app.
Our fees are competitive and shown upfront before you confirm any transfer. The exact fee depends on the amount, destination country, and delivery method — no surprises after the fact.
Absolutely. We use bank-level security with end-to-end encryption to protect every transaction. Your funds are moved through licensed, regulated payment partners. Your money is protected with multiple layers of security, and we guarantee on-time delivery or we refund your fees.
We accept various payment methods including debit cards, credit cards, bank transfers, and mobile wallets. Choose the method that works best for you during checkout.
You can cancel a transfer before it has been processed. Once the money has been sent to your recipient, cancellation is not possible. Contact our support team immediately if you need assistance with a transfer.
Yes, creating an account helps us keep your transfers secure and makes future transactions faster. Sign up takes less than a minute with just your email or phone number.
Still have questions?